Where Efficiency and Value Come Together for Business

iConverge™ is a great first step for businesses looking to incorporate IP telephony solutions in the future since it interfaces with existing PBX or Key System equipment. Small to medium size businesses can take advantage of the cost-saving benefits of convergence without sacrificing prior capital investment.

iConverge™ is an integrated T1 service that uses a single line for both business phone service and high-speed Internet access. With iConverge, you can give your customers the sophisticated communications that have become business as usual at a price they can afford.


iConverge™ Features

* Choices of service can be a combination of the following configurations:
* 8 voice business lines or trunks / 1024Kbps Internet
* 10 voice business lines or trunks / 896Kbps Internet
* 12 voice business lines or trunks / 768Kbps Internet
* 14 voice business lines or trunks / 640Kbps Internet
* 16 voice business lines or trunks / 512Kbps Internet
* Integrated Access Device (Carrier Access) is included (ICG retains ownership), which fulfills the data router requirement for Internet access
* Primary/Secondary Domain Name Service (DNS) hosting
* Optional 6 public IP addresses
* Service Level Agreement
* On-line bandwidth utilization graphs (data only)
* On-net or hybrid local loop access circuit ordering, installation, testing
* Routing options include static or Network Address Translation (NAT)
* Network connection setup and testing
* 24 x 7 toll-free technical support
* Consolidated Internet and voice billing (single bill)
* Offered in 1, 2 or 3-year terms

Bundle Configurations

iConverge™ customers will have the option of provisioning either voice lines or digital trunks. With either option, the customer can now choose from a minimum required 8 voice channels and 16 data channels (1024Kbps); allowing customers to choose how much bandwidth to dedicate to "always-on" Internet access and voice service based on their business requirements.

CPE/IAD

ICG will install and service a Carrier Access box (ADIT-600), which will function both as the Integrated Access Device at the customer premise and the customer data IP router for the duration of the contract term.

CMC

New iConverge™ customers will have access to the CMC to view their data bandwidth utilization. This allows customers to determine the utilization of their service and manage growth as needed.

Service Level Agreement (SLA)

Customer Service
* On-time Installation (based on FOC date quoted to customer): If ICG determines the On-time Installation guarantee was not met, the Customer is eligible for a one-time credit equal to fifty percent (50%) of ICG's standard install fee.
* Service Outage Notification: If ICG fails to contact the Customer in fifteen (15) minutes or less after a Service Outage (including local loop), the Customer is eligible to receive a one (1) day basic service fee credit.
* Customer Satisfaction Guarantee: If a customer, for any reason within the first sixty (60) days, is not satisfied with the iConverge™ service, the customer may terminate the service contract with no early termination cancellation fees. Customer will be responsible for any monthly service fees and additional usage fees for services rendered up to the termination date.

Data Network Performance

* 99.9% ICG Network Availability: If ICG determines in its sole discretion that ICG Network Unavailability occurred for the cumulative duration of one (1) hour during a calendar month, for each affected DIA service, the Customer is eligible to receive one (1) day basic service fee credit multiplied by each full cumulative hour for the month in which ICG Network Unavailability occurred.
* <= 80ms Latency: If ICG determines the average network latency exceeds 80 milliseconds for a calendar month, the Customer is eligible to receive a credit equal to and not to exceed in any calendar month one (1) day's basic service fee credit.
* <= 1% Packet Loss: If ICG determines the average network packet loss exceeds 1.0% for a calendar month, the Customer is eligible to receive a credit equal to and not to exceed in any calendar month one (1) day's basic service fee credit.

Voice Services

* Voice service application availability: A credit allowance based on the basic service fee will be given for interruptions in the voice service application preventing inbound or outbound calling due to CPE (excluding commercial power outage), local loop, or ICG voice equipment failure. The time attributed toward Voice Application Unavailability begins when inbound or outbound calling is interrupted for more than fifteen (15) consecutive minutes and ends when the affected service is again able make or receive calls. Two or more interruptions of 15-minutes or more during any one 24-hour period will be combined into one cumulative interruption.