VoicePipe™ is a managed, converged voice and Internet solution for small to medium sized enterprises that have single or multiple locations. VoicePipe falls into the industry niche referred to as IP Centrex, or Hosted PBX.

VoicePipe provides powerful features and capabilities that transform business communications beyond what traditional voice and data networks can offer. With VoicePipe, your customers get advanced features, including the ability to manage calls through a Web portal, FindMe/Follow Me, Remote User, have voice mail sent to email, or use selective forwarding.

Businesses typically need to purchase or lease expensive PBX equipment to gain advanced calling features such as voicemail, automated attendants, extension dialing, call forwarding, call park, or call transfer. Additionally, customers are often forced to obtain service from multiple carriers for local and long distance calling, PBX tie-lines and Internet access. Using ICG's nationwide voice and data network, VoicePipe provides Internet access, local and long distance calling, and eliminates separate PBX tie-lines as well as the need for a large capital investment by the customer.

Voice and Internet services are delivered over the same local loop access circuit using the Internet Protocol (IP). Phone calls are delivered using Voice over IP between ICG and the customer premise while being managed and controlled from ICG POP facilities. Phone calls do not travel over the public Internet, but are converted and transmitted over the traditional telephone network within the ICG POP. Internet traffic is routed over ICG's high-speed data network to its destination on the Internet, either within the ICG Network or through ICG's many public and private peering points to other networks.

VoicePipe Features

* Choice of Basic, Professional, or Enhanced Extensions that can be mixed and matched at each service location.
* Web-based administration is included.
* Multi-Site Service for customers with more than one service location.
* Comprehensive Service Level Agreement (SLA)

Basic Seats all come with the following IP Centrex/Hosted PBX features included:

3-Way Calling
Call Forwarding
Call Hold
Call Notify
Call Park
Call Pick-up
Call Transfer
Call Waiting
Caller ID
Do Not Disturb

Caller ID Block (*67)
Calling Plan (class of service)
Extension Dialing
Find Me
Last Number Redial
Music On Hold
Reassign Phone (IP Phones only)
Touch Tone
Voice Mail (25 messages, 2 minutes each)

Professional Seats come with everything in the Basic Seat package, plus the following included features:

6-Way Calling
Accounting Codes (unverified)
Priority Ring (chirped ring)

Voicemail-to-Email
Voice Mail (50 messages, 3 minutes each)


Enhanced Seats come with everything in the Professional Seat package, plus the following included features:

Anonymous Call Rejection
Call Back Queuing
Call Return (*69)
Intercom Dialing (Station-to-Station)

Multiple Line Appearances
Remote User
Selective Call Forward / Reject
Voice Mail (100 messages, 3 minutes each)


Group Business Services:
There are a number of group business services available a la carte, so that customers can set up their phone services to match their needs.

Auto Attendant
Authorization Codes
Battery Backup
Custom Announcement

Front Desk Console
Hunt Group
Standalone Voicemail
Toll Free Numbers

VoicePipe Web-Based Administration

Web-based Administration allows authorized customer system administrators to manage some aspects of their overall VoicePipe service through a secured web interface. The customer administrator can manage:

* Individual Users -user database, assign extensions, create user voice mailboxes, reset or modify user passwords, specify user's line and phone features, and edit or delete users from the system.
* Directory - manage the company directory, create new directories, assign users to directories.
* Auto Attendant - change the days of week and the time range values for when the Auto Attendant manages incoming calls.

VoicePipe Multi-Site Service

Multi-Site Service provides the following benefits and added value:

* Abbreviated dialing plan
* Manage a single corporate directory
* Enables calling features to work across multiple locations, such as:

* Call transfer
* Call groups
* Conferencing
* Auto-attendant
* Hunt groups

* Centralized customer administration of all sites from a single login
* No measured call usage charges between the customer's locations
* No need to enter authorization or account codes when dialing between locations

Comprehensive Service Level Agreement (SLA)

* Data Network Performance SLA

* Data Network Availability Guarantee
* Data Network Latency Guarantee
* Data Network Packet Loss Guarantee

* Customer Service SLA

* Data Network Service Outage Notification Guarantee
* On-Time Installation Guarantee
* Customer Satisfaction Guarantee

* Voice Service Application SLA

* Voice Service Availability Guarantee